CUSTOMER CONNECT

introduction customer connect is a seamless, intelligent service that enables human conversation between a seeker (a customer) and a provider (an agent) , over simple conversational channels like whatsapp whether you are a retail brand looking to engage your customers on whatsapp or a healthcare provider working towards assisting your patients through chat, customer connect is your one stop shop for anything where human intervention in a conversation helps! and believe us, it does for example, consider a simple whatsapp conversation between a yoga practitioner and an agent representing a brand that sells high quality yoga mats a seamless handover to an agent in this conversation has brought a smile on the customer’s face (smiley is the proof!) the agent has helped the customer make a decision on which yoga mat to buy and the building blocks of trust have been laid in the process the brand has a persona now! it no longer is a heartless, logical entity it is human; it is helpful, understanding, empathetic and cares immensely about its customers