A High-Level Overview
Customer Connect enables a seamless chat experience between the customer and the agent.
The Customer initiates a conversation on WhatsApp with a business account representing the brand, and an agent receives the notification and responds to the customer. The customer and the agent are now in a 1-1 conversation on WhatsApp, thanks to Customer Connect!
Below is what a sample flow looks like:
Updated 03 Mar 2023
Did this page help you?