CUSTOMER CONNECT
A High-Level Overview
1min
![Document image Document image](https://images.archbee.com/GarybocXutX5z03hF58_X/50bUagxt04O114o8HwgLa_customer-connect-1.jpg?format=webp)
Customer Connect enables a seamless chat experience between the customer and the agent.
The Customer initiates a conversation on WhatsApp with a business account representing the brand, and an agent receives the notification and responds to the customer. The customer and the agent are now in a 1-1 conversation on WhatsApp, thanks to Customer Connect!
Below is what a sample flow looks like:
![Document image Document image](https://images.archbee.com/GarybocXutX5z03hF58_X/hZmMyb20HJb8nkxB78Rgk_customer-connect-2.jpg?format=webp)
Updated 25 Mar 2024
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