---
title: A High-Level Overview
slug: a-high-level-overview
docTags: 
createdAt: 2022-05-31T06:04:44.000Z
---

![](https://api.archbee.com/api/optimize/GarybocXutX5z03hF58_X/50bUagxt04O114o8HwgLa_customer-connect-1.jpg)

Customer Connect enables a seamless chat experience between the customer and the agent. 

The Customer initiates a conversation on WhatsApp with a business account representing the brand, and an agent receives the notification and responds to the customer. The customer and the agent are now in a 1-1 conversation on WhatsApp, thanks to Customer Connect!

**Below is what a sample flow looks like:**

![](https://api.archbee.com/api/optimize/GarybocXutX5z03hF58_X/hZmMyb20HJb8nkxB78Rgk_customer-connect-2.jpg)